Returns

   
Directions of Returns:

The primary objective ebaby.uk is to offer the best service and to satisfy our customers needs, prior during and after the completion of the order and relevant delivery of the products. So, in the case of some dissatisfaction, you will be able to return the product and ebaby.uk will repay you the total costs of the order, with exception of the costs of shipping. To make a return, the customer must first notify Ebaby, within 10 days of receiving the goods.

 After receiving the return note, the EBABY staff will respond by refunding the paid costs of the goods back to you within ten days.

The return is only accepted under the following conditions:

·         The law is applied to the product in its entirety, it is not possible to exercise a refund on one part of the product and keep the others.

·         The law stipulates that the relevant costs of shipping are worn by the customer.

·         The shipping, until received by our warehouse, is entirely the responsibility of the customer.

·         In case of damage during transportation we will contact and notify the client.

·         Ebaby.uk is not responsible in any way for damages, theft or loss of assets returned in insecure shipping’s.

·          At its arrival in our warehouse, the product will be examined and appraised for any damages and tampering to the product, in the case of tampering EBABY are able to refrain from reimbursing a portion of the purchase (no more than 20%) which contribute the costs of restoration.

·         To make eventual expenditures of restoration for damages ascertained to the original preparation, the ebaby.uk will repay the customer the whole amount already paid by refunding on the credit card or by bank transfer, entered 14 days from the return of the goods.  It will be care of the customer supply timely the coordinated bank clerks on which obtain the repayment (Cod.  ABI - CAB - checking Account of the holder of the invoice). 

You lose the right to refund if the item is not complete, or is damaged in one of the following ways:

·         There is one, or many, integral or secondary parts of the product missing.

·         If there is anything missing from the box.

·         All articles should reach EBABY whole and in the original unbroken packaging.

·         Under no circumstances will a refund be accepted in the incorrect packaging.

·         Under no circumstances will refunds for Baby Food be accepted

 
 

 
Request of substitution of an article

The procedure to substitute a product or its component will be fulfilled only in the following circumstances;

·         EBABY wrongly sent a different product from the one ordered. In this case do not open the package just immediately mark mistake.

·         The product acquired from Ebaby was non-functional from the point of delivery.

·         The product does not comprise of some features that are listed on the website.

In every one of the above mentioned cases the costs of shipping will be at load of the Ebaby and shipping by express mail will be carried out.

Having decided to exercise the order of return or the request of substitution of an article, contact our Service Customers by phone, via Fax or via e-mail before organizing the shipping of the return

In any case it will be necessary to have available the following documents and data: 

·         Original invoice (indicates the serial number, of invoice, of code customer);

·        Name the bank on which to fulfil the bank transfer (Codes ABI and CAB - checking account of the holder of the invoice); It is important to specify if it is preferred to obtain the repayment of the total amount or the substitution of the article.    

Moreover, if you want to send back a product from the Clothing category:

 
- The product must be given to the transporter, in its original box within 10 days (from the receipt date)

- The product must not have been used, worn, washed or damaged.
- The label (article name, trademark and size) must always be locked on to the product.
In case of turning back more than an article, a single consignment must be done.  

Ebaby reserves the right to inspect the product before accepting the receipt.
If the conditions required are respected, the customer will be able to change article (size or model) or being paid back.
If the customer wants to be paid back, the repayment will be done quickly, in order to limit the damages for the customer.

If these conditions are not respected, the return will not be accepted and the customer will be able to keep the products, paying for the delivery price.
If the delivery is refused, Ebaby reserves the right to keep the products and the corresponding aggregate.

Guarantee

The products sold from Ebaby are beneficially guaranteed from the official guarantee of the producer.  To maintain the guarantee, the customer will have to: 

1. preserve the cover invoice that you receive together with the goods. 

2. send off an e-mail to orders@ebaby.co.uk  documenting the lack of the product with photography in digital format. 

Where it does not be present the official guarantee of the producer (ex. carriage, strollers) ebaby guarantees its products for: 

2 years: for any technical flaw, which is not caused by misuse of the product. 

90 days: for the materials and the woven of carriage, strollers, etc. 

In all of the cases the guarantee is applicable to products that present defects of conformity and/or malfunctionality, and on condition that the same product was used correctly and with the due diligence (in the respect, so, of its destination of use).

 The interventions of reparation during the period of guarantee are guaranteed across the Assistance Centers authorized from the productive individuals.  To find the assistance centre more near you, sent off an e-mail to: info@ebaby.co.uk  

Ebaby are not responsible for any damages pertaining for eventual delays in the execution of reparations or substitutions. 

In case there is no Assistance Centers near you, the Ebaby Customers Service will directly make the substitution of the defective article, without supplementary expenditures for the customer. In the case of which, for any reason, Ebaby is not in a position of to give to the customer a product in guarantee (restored or replaced), Ebaby will be able to precede actual discretion to the return of the whole amount paid or to its substitution with an equal product of features or superior. Products retained defective from the customer are subject to a check from the technical staff of Ebaby will be shown working, the cost will be debited from the technical intervention and the cost of the necessary shippings to the delivery and return of the product. 

Privacy

The personal data collected by Ebaby is treated with great care and will not be in any case be given to a third party. We guarantee our customers the greatest respect of the regulations about the treatment of personal data.